Service Delivery Policy and Refund Policy

Service Delivery Policy
Welcome to 1735.io! We provide App Subscription Packages designed to help businesses and organizations digitalize their operations efficiently. This Service Delivery Policy outlines how our services are processed, activated, and delivered to ensure a smooth experience for all users.

1. Service Activation & Delivery
1.1 Subscription Purchase & Confirmation
Once a user purchases an App Subscription Package via 1735.io, they will receive a confirmation email with details of their subscription.
The system will automatically process the order, and activation will begin based on the selected package.
1.2 Account Setup & Access
After purchase, users will be required to provide the necessary information for app setup and customization.
Our team will configure the app according to the subscription package selected.
Access credentials and onboarding instructions will be provided once setup is complete.

1.3 Estimated Delivery Timeline
Standard App Subscription: Activation within 3-5 business days.
Customized Solutions: Activation timeline will be communicated based on project complexity.
Users will receive email notifications on the progress of their app activation.

2. Service Coverage & Support
2.1 Ongoing Service & Maintenance
Subscriptions include continuous service access, software updates, and platform maintenance.
Any planned maintenance or downtime will be communicated in advance.
2.2 Customer Support
Our support team is available to assist users with technical issues, feature inquiries, or troubleshooting.
Users can contact us via:
📧 Email: askme@1735.io

3. Refund & Cancellation Policy

No Refund Policy
All payments made to Eighty One Sdn Bhd for services, subscriptions, or transactions are strictly non-refundable. By using our services, you acknowledge and agree that:

• No refunds will be issued for any payments, including but not limited to:

Subscription fees
Service or transaction fees
Digital products or services
Processing or administrative fees

• No refunds will be granted for unused portions of a subscription, even if the service is canceled before the end of the billing cycle.

• No refunds will be provided due to user dissatisfaction, personal preferences, or failure to read and understand service descriptions before purchase.

• No refunds will be issued if the user’s access is terminated due to a violation of our Terms of Use.

Subscription Cancellation
• Users may cancel their subscription before the next renewal period, but no partial refunds will be provided.
• The service will remain active until the end of the current billing cycle after cancellation.

5. Changes to Service Delivery
1735.io reserves the right to modify or update the Service Delivery Policy as necessary. Any changes will be communicated through our platform.